Internship @ MOSAIC THEATRE (Week 2)

Hey!

So my second week at Mosaic Theatre was a lot more fun! I'm starting to get use to everything and since I now know most of the things I need to do and I've been properly trained, I've been given a lot more responsibilities this past week. They are trusting me with Box Office duties, Usher and House Manager duties, as well as office duties. Mondays' and Wednesdays' I handle the basic office duties of answering the phones, taking subscriptions and ticket orders, updating the systems and files on the computers, running the credit card payments, and preparing mailing packages for other companies and possible sponsors. These office duties, though seemingly easy, require a lot of organization and handling different responsibilities and the same time.

MULTITASKING! :)

I've therefore learned a lot about organizing myself and about the importance of having everything filed and on record. Everything requires to be kept on track and easily found. I now understand that for a Theatre company to run successfully, the administrative office must be prepared for everything. COPIES AND FILES ARE ESSENTIAL!! Plus, it's become extremely evident that a successful company runs on paper copies, not solely on computers as they run the risk of crashing.


Anyway, Thursdays' through Sundays' I run the Box Office and i'm House Manager. These two jobs require a lot of responsibility too, but more so, they require a lot of confidence and personality when dealing with customers who come to see the play and expect the theatre to be working as expected.

I deal with a lot of different people, especially elders who could tend to look down on me because of my age, but I personally think that with my organization, personality and maturity, I make them feel very welcomed and I'm able to answer all of their questions.

As the saying goes, "The customer is always right!". With this, I know that in the event of an unsatisfied customer, my boss instructed me to give them what they want, be polite, but to also remind them, for future events, about the policies of the company. I would have not really thought that that's the way to deal with a problem, but as my boss, Richard, has taught me, it keeps customers coming back.

Nevertheless, these are the main things I learned last week from my Internship and I can only wait and hope that next week I learn even more.

For now, I really am enjoying the experience.

Check in for more updates and posts…

Happy Acting,
Gracias